“Sales & Customer Service”
Submitted by c4ioe on Tue, 09/22/2009 - 09:54
1. How to Create a Total Service Culture
2. Assess Your Effectiveness As a Customer Service or Sales Representative
3. Customer Expectations Today - How Does this Affect Your Job and Your Interactions with the Customer
4. How to Use Customer Needs & Requirements to Focus Decisions and Actions
5. How to Increase Sales through Listening
6. How to Translate Customer Needs to Sales
7. What are the Key Tips for Effective Service Interactions
8. How to Better Meet the Needs of the Customer - and Create Customer Loyalty
9. How to Communicate More Effectively with the Customer
10. What to Say and What Never to Say to a Customer
11. How to Turn Around a Negative Situation
12. How to Handle Difficult, Emotional or Irate Customers
13. How to Know When Customers are Getting Ready to “Walk” and What to Do
14. How to Use Empathy and Better Listening Skills to Please the Customer
15. The “How Would I Feel” Technique
16. Specific Client Customer Service Examples - Client Situations and Products/Services -How to Handle
