"Excellence in Leadership"
Submitted by c4ioe on Tue, 09/22/2009 - 09:42
1. Introductions
- Icebreaker - meet the participants Expectations/objectives?
- Program Overview
2. Giving Feedback
- In the Training Program and On the Job
- Feedback exercise - role play (participants also provide feedback to one another)
3. Communication and Listening Skills
- Effective listening and questioning skills
- Tips for "front-of-room" presentations
- Preparing for successful discussions with employees Communication exercises and role play
- (MBTI/Keirsey-Bates temperament - personality assessment)
4. Conflict Management
- Typical problems encountered
- Encouraging Positive Behavior
- The Conflict Spectrum - escalation of conflict
- Managing Conflict - Tips
5. Problem Resolution
- Identifying the Root Cause of Problems
- Troubleshooting everyday and complicated problems
- Problem-solving exercises
6. Team Building and Building Trust
- Team Building Exercises [can be done outdoors - weather permitting]
- Creating trust and camaraderie within your team
7. Documentation and Corrective Action ["Performance Partnering"]
- Using fact based questioning and consistency in all scenarios
- Discipline and corrective action processes
- Documentation required
8. Communicating Direction, Goals and Objectives
- Setting goals or objectives that motivate
- Types of projects to motivate production employees
9. Evaluating performance
- How often to evaluate
- How to write an accurate appraisal and how to manage files, documents, etc.
- Appraisal Vs. Development - past performance and future needs -- Coaching
10. Providing Recognition for Employees
- Options for Recognition - monetary vs. non-monetary
- Tips and Issues
11. Interviewing and Staffing Techniques
- The interview process
- Behavioral interviewing - scenario and prior-behavior questions
- Defining and using requirements and desirables; also competencies
- Interviewing Role Plays
12. Brief discussion of legal considerations in interviewing
· “Is it or isn't it legal?”
13. Succession Planning
- Review of Client succession plan
- Development of employees
14. Time Management & Goal Setting
- Determining and organizing priorities
- Creating and integrating a master list of “things to do”“Dealing with” Paper
- Using technology
15. Leadership and management
- Analyzing your leadership style (MBTI-Keirsey Bates self-assessment & feedback, related to leadership)
- Leading/coaching and relating to other styles - group exercise
- Influence - creating and communicating direction and vision
16. Creativity
- Thinking creatively; Acting creatively
- Creativity exercises
17. Coaching
- Competencies
- Coaching process
- Tips for and Types of Coaching
- Coaching Challenges
18. On-The-Job Training (or Coaching)
- To Train or Not to Train - How to determine when training or something else is needed
- The Coach's Role of Training on the Job
- Preparation & Tips
- Selecting Training Materials
- Evaluating the training
19. Coaching Practice - role-play and feedback (videotaped)
